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Customer Success Lead

Full-time Remote

Own customer relationships end to end: make sure a brand gets a result worth renewing for, and bring what you learn back into the product.

What you'll do

  • Own a set of accounts from onboarding through renewal
  • Turn product output into the specific changes a brand should make this month
  • Be the reason the roadmap reflects what customers actually hit

What we're looking for

  • You have owned customer relationships measured on their outcome, not your activity
  • Ecommerce fluency: catalog, merchandising and conversion
  • You would rather deliver an uncomfortable truth early than a comfortable one late